Shipping Policy

At Alibarbar.shop, we aim to provide clear and reliable shipping information so customers know what to expect after placing an order.

Please review the information below before ordering.

Shipping Within Australia

We currently provide shipping to eligible Australian delivery addresses.

Sydney Delivery

For customers in Sydney, the estimated delivery time is:

3–7 business days

Delivery times are estimates and may vary depending on the delivery address, courier network conditions, public holidays, severe weather, peak periods or other circumstances outside our control.

Business days do not include weekends or Australian public holidays.

Delivery to Other Australian Locations

Delivery times outside Sydney may vary depending on the destination.

Customers in areas such as:

• Melbourne
• Brisbane
• Gold Coast
• Perth
• Adelaide
• Canberra
• regional Australia

may experience different delivery times depending on location and the delivery network.

Where available, customers should refer to the shipping information provided during checkout or their tracking information after dispatch.

Order Confirmation

After an order is successfully placed, customers should receive an order confirmation containing the relevant order details.

Please make sure the email address entered during checkout is correct.

If you cannot find your order confirmation, please check your spam or junk email folder before contacting customer support.

Order Processing

Orders must be processed before they are dispatched.

During this stage, your order may be:

• confirmed
• prepared
• packed
• checked
• prepared for shipment

An order confirmation does not necessarily mean that the parcel has already been collected by the delivery carrier.

Once the order has been dispatched, shipping or tracking information will be provided where applicable.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation containing your tracking information.

Tracking allows you to follow the progress of your parcel after dispatch.

Please note that a tracking number may sometimes be created before the carrier completes its first physical scan.

Because of this, tracking information may not update immediately after you receive the shipping confirmation.

If your tracking number has only recently been issued, please allow some time for the first tracking event to appear.

How to Track Your Order

Once tracking information becomes available, use the tracking details provided in your shipping confirmation.

Tracking statuses may include:

• shipment information received
• accepted by carrier
• in transit
• processed at facility
• out for delivery
• delivered

Tracking terminology may vary depending on the delivery provider.

Estimated Delivery Times Are Not Guaranteed

All delivery times displayed by Alibarbar.shop are estimated delivery times, not guaranteed arrival dates.

Unexpected delays may occur because of:

• courier delays
• public holidays
• severe weather
• transport disruption
• peak shopping periods
• incorrect or incomplete delivery information
• remote or regional delivery locations

A short delay does not necessarily mean that an order has been lost.

Customers should check their tracking information for the latest available delivery status.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting your order, please carefully check:

• recipient name
• street address
• apartment or unit number
• suburb
• state
• postcode
• contact information

Incorrect or incomplete address information may result in delivery delays, failed delivery or the parcel being returned.

If you notice an address error after placing your order, contact customer support as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the shipping process.

Tracking Has Not Updated

If your tracking information has not updated immediately after shipment, this does not necessarily indicate a problem.

There can be a delay between:

Shipping label created

and:

First carrier scan

Please allow reasonable time for the tracking system to update.

If tracking remains inactive for an unusually long period, please contact customer support with your:

• order number
• email address used for the order
• tracking number

This information will help us review the shipment more efficiently.

My Order Has Not Arrived

If your parcel has not arrived within the expected delivery period, please first:

1. Check the latest tracking information.
2. Confirm that the delivery address on your order is correct.
3. Check whether there have been weekends or public holidays during the delivery period.
4. Check for any delivery notices or carrier updates.
5. Contact customer support if the parcel remains substantially delayed.

When contacting us, please provide your order number and tracking number where available.

Tracking Shows Delivered but I Cannot Find the Parcel

If tracking shows that your parcel has been delivered but you cannot locate it, please check:

• your mailbox
• front door or entrance
• safe-drop locations
• reception or building management
• household members
• any delivery instructions associated with your address

You may also need to contact the delivery carrier using the tracking number.

If the parcel still cannot be located, contact us with your order and tracking information.

Damaged Parcel

If your parcel arrives visibly damaged, please take photographs of:

• the external parcel
• shipping label
• damaged packaging
• affected product

before disposing of the packaging.

Contact customer support as soon as possible and provide your order details together with clear photographs of the issue.

Incorrect Item Received

If the product you receive does not match your order, please contact customer support before disposing of the packaging.

Please provide:

• order number
• product received
• product ordered
• clear photographs where appropriate

This helps us review the issue more quickly.

Delivery Delays Outside Our Control

Alibarbar.shop cannot guarantee exact delivery dates where delays are caused by events outside our reasonable control.

These may include:

• carrier network disruption
• extreme weather
• natural disasters
• public holidays
• transport interruptions
• incorrect customer address information
• unusually high parcel volumes

We will provide available shipping and tracking information to help customers understand the status of their order.

Contact Us About Your Order

If you have a shipping-related question, please include the following information when contacting customer support:

Order Number
Order Email Address
Tracking Number, if available
Brief Description of the Issue

Providing complete information helps us investigate your order faster.

Important Shipping Summary

For customers in Sydney:

Estimated Delivery: 3–7 Business Days

Please remember:

Order Confirmation ≠ Order Shipped

Once your parcel has been dispatched, tracking information will be provided where applicable so you can monitor its delivery progress.

Delivery estimates are subject to courier conditions and destination.